Help
Questions
Short answers. The policies linked from each one are the full rules.
What do I actually get?
An email address at the username you chose on teton.id, for $30 a month or $300 a year, and an account where you pay or cancel. You do not get the teton.id domain. Mail for the address is provided separately. This site does not host that mail.
How long does setup take?
A paid address is meant to be assigned after payment succeeds. This website draft stops at a simulated confirmation. It does not assign a live address or send setup mail. Instructions for the separate mail service would go to the contact email you enter at checkout.
Is this the domain itself?
No. teton.id stays with Teton Mail. You are buying an address on that domain. You cannot change nameservers, add unrelated DNS records, transfer the domain, or sell it. If you need your own domain, this is the wrong product.
Can I use my own domain name?
Not on this service. Addresses are on teton.id only.
What are the spam rules?
No bulk unsolicited email, no purchased lists, and no phishing. If CAN-SPAM, GDPR, or CASL applies to what you send, you have to follow it, including honest headers and a working opt-out where the law requires one. We suspend addresses that break the Acceptable Use Policy, and those suspensions are not refunded.
Where is the mail stored?
This site does not store your mail. A separate mail service will provide it. Payment processors may handle billing data in other countries. The Privacy Policy covers the account and billing data this site keeps.
How do I get support?
Email support@teton.id. Abuse reports go to abuse@teton.id. Privacy requests go to privacy@teton.id. The contact form on this draft does not deliver mail yet. We do not offer phone support in this draft.
What if the name I want is taken?
It stays taken. We do not run an auction in this draft. Role names such as postmaster, abuse, and support are reserved, and so are names that impersonate banks or well-known services. Try another username. A result of “available” does not hold the name until payment succeeds.
How do refunds work?
The first payment can be refunded within 14 days if the account is not under an abuse review. Renewals are not refunded once the new term starts. Cancel before the renewal date to avoid the next charge. The Refund Policy is the full rule. Preview checkouts on this site take no money.
Do you read my email?
This site does not host your mail, so it does not read it. If you send us an abuse report, that report can include a message so we can decide whether to suspend an address. We do not sell personal data.
Can I cancel?
Yes. Cancel from your account before the renewal date. The address stays assigned until the term you already paid for ends. We do not credit a partial term after the 14-day refund window, except where the law requires it.